Support - ZKTeco Europe Knowledgebase

Category: Access Control - ZKaccessXXX

Articles in this category:

Which database version can Zkaccess3.5 support? Article rated 3.7/5.0
It can support SQL Server 2005/2008 or aboveļ¼Œbut not SQL Server 2000.
When exporting data to the U disk from ZKAccess 3.5, There is an error showing "device is not added to the authorization group", why? Article rated 2.3/5.0
This is because when exporting data from the software, only the users with access level can be exported. This issue can be fixed after adding an access level for the device and the users.
How to set unlock combination on ZKAccess 3.5. For example, one person from group1, and one person from group2 come together can the door be open. Article rated 3.0/5.0
Only the Multi-card opening personnel group setting is set, can add this function.
How to cancel the first card normal open function and multi-card normal open function on ZKAccess 3.5? Article rated 2.7/5.0
For a door currently in Normal Open time period, consecutive verification of a person having access level for the door for 5 times (the person verification interval should be within 5 second.) can rel...
download the users from the device A to the ZKAccess 3.5, and then upload them from the software to device B, after that, check the number of users in device B, it dose not change, why? Article rated 3.5/5.0
After downloading the users from the device A to the software, it is needed to set access level to those users, then SYNC all data from the software to the device B.
Does ZKAccess3.5 support standalone device to show check in and check out? Article rated 3.3/5.0
It does not support standalone device to show check in and check out such as F18+FR1200, if needed, please contact the technician to do customization.
What to do with ZKAccess 3.5 if forgetting the password of the administrator? Article rated 2.7/5.0
Please contact the technician and send the database to him. He will help you to reset the password of the administrator.
ZKBioSecurity 3.0. Problem adding devices into software Article rated 2.5/5.0
Hi,   To make the ZKBioSecurity find your device automatically, you will need to configure your device and server as follo