Support - ZKTeco Europe Knowledgebase

System Broken! - message on display

Good morning,


If you see System Broken message on your device screen, this is caused because at back side of the device (in access control devices) you have a small button called tamper and it is not pressed.


This button keeps pressed when the device is installed on the wall thanks to the wallmount, a metal plate included with device.


So if this message appears you, it does not mean that your device is faulty broken or damaged, it means that tamper is not pressed, then it has triggered alarm relay.

If you have device installed on the wall and you dismount device, tamper will be depress and it will trigger the relay to make the alarm sound warning staff that someone is removing the device from the wall.


Best Regards.



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