Support - ZKTeco Europe Knowledgebase

BioTime7. Problem adding devices into software

To make the BioTime 7 find your device automatically, you will need to configure your device and server as follow.

Device should appear automatically into software if you set it correctly.

Then, to make the software auto add the device, it is needed:
- Disable Windows firewall
- Disable Windows Defender
- Disable antivirus

Into device, in the ADMS menu (or Cloud or Webserver), set this:
- Same port that you are using in your software
- The ip address of your server

NOTE: The disable of the antivirus and firewall is just to ensure that any communication has been restricted by them. After having all the software running, activate antivirus and firewall and add the rules needed to make the software work again.


Best regards

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